Please read the terms and conditions of use carefully before using the www.heraldi.hr website in any way.
The services of the webshop of the company Diversus res doo www.heraldi.hr can be used seven days a week, 24 hours a day.
You can become a Customer if you are of legal age (over the age of 18) and if you accept our Terms and Conditions of Use, General Terms and Conditions of Business and Terms and Conditions of Purchase listed here, which are available for review immediately before your order is finalised.
A Customer is any person who electronically orders a product.
The Customer is any legal or natural person who orders a product (s) by accepting the preliminary invoice issued to them in electronic or written form, and makes payment in the full amount required of them in the preliminary invoice.
The Customer is not a person who only requests a non-binding offer via the www.heraldi.hr website.
The prices listed in the webshop are retail prices and are expressed in Croatian currency, in HRK.
The purchase process needs to be finalised.
By ordering a product from the www.heraldi.hr webshop, you accept the Terms and Conditions of Purchase declared by the webshop.
The company Diversus res d.o.o. undertakes to operate in accordance with the laws of the Republic of Croatia.
Diversus res d.o.o. reserves the right not to charge for and deliver the product to the Customer if the credit / debit card is invalid or cannot be authorised.
Diversus res d.o.o. reserves the right not to charge for and deliver the product to the Customer if there is a suspicion of fraud and notifies the Customer of this by e-mail or telephone.
Diversus res d.o.o. reserves the right not to charge for and deliver the product to the Customer if it is not possible to contact the Customer.
Diversus res d.o.o. reserves the right not to charge for and deliver the product to the Customer if the address is non-existent or the product cannot be delivered to that address on the basis of the provided information.
Diversus res d.o.o. is not liable for any damage caused by non-execution of the order.
In case Diversus res d.o.o. is not able to deliver the selected product because we do not currently have the product in stock or can no longer order it from the supplier, we are obliged to notify the Customer of this in writing, and the Customer can then decide:
- whether they want to cancel the order, in case of which payment or delivery will not be executed;
- accept a new delivery time, providing we are able to order the product from the supplier, after which we will inform the Customer about the expected delivery time;
- if we are unable to order an identical product from the supplier under identical conditions, then we can offer the Customer a replacement product with similar characteristics, at the same price that applied to the original product at the time of order.
The official language of communication at www.heraldi.hr is standard Croatian.