In accordance with the Consumer Protection Act, you are entitled to unilaterally terminate the purchase agreement with Diversus res d.o.o. without giving reasons for doing so within 14 days of the date of delivery of the product, i.e. the delivery of the last product from the order.
The standard information form for unilateral termination of the agreement can be found HERE.
To request a refund, fill out the Form available at the link above and send it via e-mail to firstname.lastname@example.org
The procedure for refunds is as follows: after receiving your e-mail, our customer service will send you information on the address to which the parcel should be sent, and when the parcel arrives at our point of sale, we will give you a refund.
The costs of returning the parcel are borne by the sender or customer themselves.
The refund will be made in the same way that you made payment, except in the case of payment by cash on delivery, in which case the money will be returned to the bank account that you specified as the account for receiving the refund.
In order to exercise this right, the product must be sent in the original packaging together with all the accessories and documentation with which the product was originally delivered, and with an invoice or other document proving that the product was purchased from Diversus res d.o.o.
For goods collected at a selected point of sale, refunds can be made at the desired point of sale.