In case you are unhappy with the product for any reason, you can exchange it for any other product within 14 days of receipt.
In order to exercise this right, the product must be sent in the original packaging together with all the accessories and documentation with which the product was originally delivered, and with an invoice or other document proving that the product was purchased from Diversus res d.o.o.
You can submit a replacement request by sending an e-mail to email@example.com, in which you need to specify the order number, code or description of the item you wish to replace, as well as information (code or description) on the item that you wish to replace the previously ordered product with.
The first replacement is free.
For the first replacement, we will arrange delivery to your address at our expense. For each subsequent replacement of the same order or item, the shipping costs are borne by the sender, i.e. the Customer.
For goods collected at a selected point of sale, replacements are made exclusively through the web shop.
In the event that the parcel is damaged in transport, such damage is visible at the handover of the parcel. In this case, we kindly ask you not to accept the parcel and instead contact us so that we can check the condition of the parcel as soon as possible and send a new one if necessary.
In accordance with the Consumer Protection Act, you are entitled to unilaterally terminate the purchase agreement with Diversus res d.o.o. without giving reasons for doing so within 14 days of the date of delivery of the product, i.e. the delivery of the last product from the order.
The standard information form for unilateral termination of the agreement can be found HERE.
To request a refund, fill out the Form available at the link above and send it via e-mail to firstname.lastname@example.org
The procedure for refunds is as follows: after receiving your e-mail, our customer service will send you information on the address to which the parcel should be sent, and when the parcel arrives at our point of sale, we will give you a refund.
The costs of returning the parcel are borne by the sender or Customer themselves.