GENERAL TERMS AND CONDITIONS OF BUSINESS AND USE OF THE HERALDI WEBSHOP OF THE COMPANY DIVERSUS RES D.O.O. (HEREINAFTER: SELLER)
1. GENERAL PROVISIONS
1.1. Diversus res d.o.o. owns the Heraldi trademark registered with the institutions for the protection of names and trademarks.
1.2. The Seller provides online services through its website on the domain www.heraldi.hr, on the World Wide Web network of the Internet. The service consists of providing information services, managing content and conducting financial transactions.
1.3. Within the www.heraldi.hr website, the Seller provides trade representation services in the legal transaction of selling goods between internet service users, that is, between the Seller and the Customer, and organises the transportation of such goods.
2. LIABILITY OF THE WEBSHOP SELLER
2.1. By electronically registering at the Seller’s webshop, the Customer accepts these General Terms and Conditions of Business and Use, as well as the webshop’s Statement of Confidentiality, which represents a prerequisite for participation in the Seller’s webshop. On this occasion, the Customer voluntarily submits their personal data, which the Seller will refer to personal information that the Seller will process in accordance with the Statement of Confidentiality published on the www.heraldi.hr website. The Seller invites the user to read these General Terms and Conditions of Business of the Seller’s webshop, as well as the Statement of Confidentiality, as these rules will apply to the use of the services of the Heraldi webshop, as well as in the event of any misunderstanding.
2.2. Registered users and Customers who have placed an order through the webshop www.heraldi.hr shall be considered users of services provided by the Heraldi webshop.
2.3. The User expressly accepts that the Seller cannot be responsible for the conduct of the users of the services, and that the risk of possible harm is borne in full by the users of the services, in accordance with the positive regulations of the Republic of Croatia.
2.4. The Seller is not responsible for any temporary unavailability of the website heraldi.hr or any of its platforms, nor for partial or total interruptions or malfunctions in the operation of the website.
2.5. The heraldi.hr website may be temporarily unavailable or available to a limited extent as a result of regular system maintenance or upgrade, or due to force majeure situations.
2.6. The Heraldi webshop reserves the right to modify, terminate (temporarily or permanently) any element, content or entry, as well as any of the services it provides, without prior approval or notice, using good business practices.
2.7. The Seller is not responsible for technical problems that may lead to delays and/or misprocessing of electronic data. For all matters which are not regulated by the special terms and conditions of use of the Heraldi webshop, the General Terms and Conditions of Business and positive legislation of the Republic of Croatia, as well as other relevant international regulations shall apply.
2.8. The Seller does not vouch for the accuracy, reliability of content uploaded by users, or for such content itself. Texts, comments, photos, and other entries that users leave in the sections designated for this purpose must be accurate and correct. The user who entered such content is responsible for the information entered in this manner. Accuracy of entries implies that such entries arrive from a competent source and/or the personal experience of the user. For each entry, the sole responsibility is borne by the user who entered the information.
2.9. In the operation of the website, the Seller shall respect social rules and laws. If a user notices a problem, violation, unacceptable content etc., they are obliged to inform the Seller of this via the e-mail address email@example.com.
2.10. The Heraldi webshop shall not be held liable in the event that data, images and other elements of the website infringe on anyone's intellectual property or copyright. If you hold that any of your rights or the rights of a third party have been violated,. please inform the Seller of this at the e-mail address firstname.lastname@example.org.
2.11. The Heraldi webshop reserves the right to terminate unverified user accounts or user accounts that have been inactive for extended periods of time, as well as to remove ads that are ineligible for publication under the Seller's criteria or legal criteria.
2.12. Relations at the Heraldi webshop take place between the Seller and Customer (registered users of the heraldi.hr website of the Seller’s webshop) with trade representation by Diversus res d.o.o. through the Seller's website. The Seller and Customer can be legal or natural persons. The issuance of invoices, i.e. the conclusion of the Purchase Agreement, is binding in accordance with the law of the Seller and does not fall within the obligation of the trade representative.
2.13. If a relationship between the Seller and Customer that is recorded on the Seller's website is established, the Seller shall, in the capacity of trade representative, fulfil their obligations under the Agreement and these General Terms and Conditions of Business.
3. AUTHORISATIONS OF THE WEBSHOP SELLER
3.1. The Seller is not obliged to check or in any way control the behaviour of the users of the Seller’s webshop, but may do so if they deem it to be necessary.
3.2. By registering on the website, users agree to be subject to the consequences defined in these General Terms and Conditions of Business, in accordance with the rules set out in these General Terms and Conditions of Business.
3.2.1. The Heraldi webshop reserves the right to delete text, images, or any other material from its offer on the Seller’s webshop, at any time and without any specific justification. In particular, this applies, but is not limited to, offers placed in an inappropriate market categories, offers with unusually low prices, offers that are evidently frivolous, incomplete or contrary to the purpose of the Seller's webshop, offers that commit or are in any way related to any criminal offence, and the like.
3.2.2. In the case of deletion, neither the member nor any third party may exercise any rights or make claims to the Seller as a result of this deletion.
3.2.3. The Heraldi webshop also reserves the right to, without prior notice and without justification, rename, split, merge, delete, re-establish or otherwise modify any of the categories offered, as well as to move the existing offer from one relevant category to another.
3.2.4. The Seller shall have the right to delete such offers without prior notice.
4.1. At the Heraldi webshop, delivery from the Seller to the Customer is made by the delivery service chosen by the Seller for the entire territory of Croatia.
4.2. At the moment the Customer finalises their order on the Seller's webshop, they will receive a notification and an invoice via e-mail.
4.3. The products must be adequately packaged for transport.
4.4. Adequate packaging of the parcel means placing the contents of the package in appropriate packaging (wrapper, box, case, etc.) to prevent damage or impairment of its contents or the contents of other parcels during transport.
4.5. The packaging must correspond to the content and format of the parcel, the size, weight and value of the parcel and the conditions and length of the route on which it is transported.